Returns policy

A clear policy for custom pet portraits.

TOP PAW ART creates personalized hand-painted oil portraits from customer photos. Our policy is designed to protect both your order and the artist time behind each canvas.

Canvas only. Frame not included.

Custom artwork

Each portrait is made specifically for your pet and your submitted photos. Because it is custom artwork, returns are handled differently from ready-made products.

Preview first

We send a preview before shipping so you can review the finished painting and request minor adjustments before it leaves the studio.

Damage in transit

If your canvas arrives damaged, contact us with your order number and clear photos of the package and artwork so we can review the issue.

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Cancellations

If you need to cancel, contact us as soon as possible. Once painting has started, cancellation options may be limited because artist time has already been reserved.

Need help with an order?

Send your order number and a clear description of the issue.

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